Shipping policy

Processing time: 1–2 business days

Delivery times by region: 3 business days from pickup for delivery in

Metropolitan France; 3–6 business days depending on the destination.

Carriers used: Mondial Relay

Order tracking: Yes

What happens if the package is lost or damaged?

Our responsibility extends until the package is handed over to the carrier. Once the carrier has taken charge of the package, they assume responsibility for it until delivery.

If your package is not delivered within 7 days of the scheduled delivery date, please contact us via email at contact@inked-yam.com with your order number. After verifying the status with the carrier, we will offer you either a refund or a replacement shipment (subject to availability).

If a package arrives damaged, you must notify us within 48 hours of delivery by sending clear photos of the package and the damaged products to contact@inked-yam.com. After reviewing the situation, we will offer you a suitable solution (refund, exchange, or store credit).

We are not responsible for packages lost or damaged due to an incorrect or incomplete delivery address, or if the customer refused delivery.

For any claims, please contact our customer service team at contact@inked-yam.com or via the contact form on our website. We respond within 48 business hours.

The carrier's signature or electronic delivery confirmation serves as proof of receipt of the package. In the event of a dispute, this proof will be used to make a determination.

For added protection, you can purchase our delivery insurance option when placing your order (an additional fee of €6.90 applies). In the event of loss or damage, you will be fully reimbursed.